Inbound Calls


The inbound calls are phone calls made by clients to obtain information, report an error, ask for assistance, send an order, make a reservation or an appointment, etc. AktivCalls can now help you administrate all these calls. Depending on the type of business you run, we can come up with a solution that fits your line of business and your budget. We can offer the following inbound services:


Phone answering service

This service allows all those who bought a product to call the phone number indicated on the packing and ask for specific information.
It has been proved that the use of an answering machine is not the most efficient solution, no matter the complexity of the answering system. Using a person to answer the customers’ questions may transform an unsatisfied customer into a loyal one. More and more customers care about the quality of the post-sale services.
What can they do with a product if there’s a problem with it and nobody can help them?


Info Line support

If you have started promoting a certain product, your prospective costumers can now call and find out all the details.


Website Service and Support

Do you have a website but you can’t afford to hire a team for 24 hours a day, 7 days a week? Well, AktivCall is now here to help you.


Help Desk Support/ Tech Support

You can’t afford a help desk 24 hours a day? No problem, we can answer all inbound calls concerning technical questions.


Green number service

If you wish your customers not to pay for their inbound calls, you can now get a number starting with 800. We offer green numbers from almost all the countries.


Product/Services Orders Center

No matter the product or service that you sell, we can function as a product/services orders center. Your costumers can now make their order with us.


Secretariat services

We answer phone calls and greet the customer with the company’s name
We examine the problem and direct the customer to the person that can help him
We send and receive faxes
We answer the company’s emails or forward them to the person that can answer them.


Live chat support

A very important tool in building customer relationships, the live chat support guides customers and helps them no matter the nature of their question or problem. The live online chat is useful in applying online for credit cards, filling insurance claims, purchasing different items or obtaining technical support.
We can answer any suggestion or complaint, and solve them right away. Being in contact with a live person, the customer will feel closer to your company and better understood.

Inbound Services

The inbound calls are phone calls made by clients to obtain information, report an error, ask for assistance, send an order, make a reservation or an appointment, etc. AktivCalls can now help you administrate all these calls.

Outbound Services

The outbound calls are the calls made by agents to sell a product/service to prospective costumers. The outbound calls are also used in the market research campaigns, debt collections, when congratulating the.... costumers who purchased and..

Outsourcing

Constant communications and personalized attention to our outsourcing partners are the elements of success of our company in outsourcing field. Our professional outsourcing team has experise ranging from simple project and....